At Aqua Vrikshna, we are committed to making your shopping experience smooth, secure, and reliable, and our shipping and returns process is designed with your convenience in mind. Every order is carefully packed to ensure safety and quality during transit, and our team works closely with trusted delivery partners to ensure that your products reach you in excellent condition. Shipping charges, if applicable, will always be displayed at checkout in a clear and transparent manner, and from time to time we may offer free shipping promotions or discounts depending on the order value or ongoing offers. International shipping is available on select products, and customers are advised to check any customs duties, taxes, or import regulations that may apply to their country, as Aqua Vrikshna will not be responsible for additional charges or delays caused by customs clearance. Customers are requested to provide complete and accurate shipping details at the time of placing the order, as any errors or incomplete addresses may result in failed delivery or additional charges for re-shipment. If a package is returned to us due to an incorrect or incomplete address, reshipping can be arranged once the correct information and additional shipping fee, if applicable, is provided. In the unlikely event that a product arrives damaged, defective, or different from what was ordered, customers must inform us promptly with relevant details and clear photographs so that we can process a replacement, exchange, or refund. All returns must be made in their original condition, unused, and with tags, labels, and packaging intact to qualify for approval. Certain product categories such as perishable goods, live plants, clearance items, and customized or made-to-order products are not eligible for return unless they are received in damaged or defective condition. In cases where the return is due to our error, such as wrong item shipped or product defect, the cost of return shipping will be borne by us, while in other cases the customer may need to bear the return shipping charges. Once a returned product is received and inspected, refunds will be issued to the original method of payment or store credit may be offered based on customer preference, while shipping fees charged during the original purchase are generally non-refundable. Exchanges will be provided subject to product availability, and if the desired item is unavailable, we may issue a refund or store credit as an alternative. We strongly emphasize our commitment to customer satisfaction and handle all shipping and returns requests with fairness, clarity, and care, ensuring that your concerns are resolved in a professional and timely manner.